We are committed to protecting your privacy in accordance with the highest level of privacy
regulation. As such, we follow the obligations under:
California’s Consumer Protection Act (CCPA) and California Online Privacy Protection Act (CalOPPA)
California Consumer Protection Regulation 2023
Our commitment to privacy
This policy is reviewed annually and updated to reflect any changes.
How and why we obtain and use personal information PGG recognizes the importance of maintaining personal information about you and when we use it, we do so with respect for your privacy. We obtain and use personal information about you to service, maintain, and protect your account; process transactions in your account; respond to inquiries from you; develop, offer, and deliver products and services; operate and manage our business; and fulfill legal and regulatory requirements. PGG collects public and non-public personal information from customers and visitors from various sources. Some examples include:
- You or your custodian on applications or forms (for example, when you interact with our customer service staff, and when you visit our websites or use our applications)
- You or your custodian regarding your preferences.
- Transactional activity in your account (for example, coin values and balances)
- Other interactions with PGG (for example, discussions with our customer service staff, including telephone or chat, information you enter into our websites)
- Other sources with your consent or with the consent of your representative (for example, from other institutions if you transfer positions into one of our Partner Custodian Accounts)
How we protect information about you
We implement and maintain physical, administrative, technical and organizational measures designed to protect personal information and we regularly adapt these controls to respond to changing requirements and advances in technology. At PGG, we restrict access to personal information to those who require it to develop, support, offer and deliver products and services to you and to operate our business.
How we share information about you with third parties
Patriot Gold Group does not share or sell personal information about our customers with unaffiliated third parties for use in marketing their products and services. We may share personal information with the following entities:
- Unaffiliated service providers (for example, printing and mailing companies, marketing service providers, and other entities who may provide services at PGG’s direction)
- Government agencies via our Custodian Partners, other regulatory bodies and law enforcement officials (for example, for tax purposes or for reporting suspicious transactions)
- Other third-parties, with your consent or as directed by your representative.
- Other organizations as permitted or required by law (for example for fraud prevention or to respond to a subpoena) Our service providers are obligated to keep the personal information we share with them confidential and use it only to provide services specified by PGG.
How we provide information about you with our affiliates
We may provide personal information about you to various PGG corporate affiliates including internal service providers which perform, for example, printing, mailing, and data processing services
Your digital privacy
When you interact with us by using our websites, online services that are owned and controlled by Patriot Gold Group (“our digital offerings”), or via electronic communications, PGG manages personal information in accordance with all of the practices and safeguards described in this policy.
When you use or interact with us via our digital offerings, or interact with us via electronic communications, we (or our service providers on our behalf) may automatically collect technical and navigational and location information, such as device type, browser type, Internet protocol address, pages visited, and average time spent on our digital offerings. We use this information for a variety of purposes, such as maintaining the security of your session, facilitating site navigation, improving the design and functionality of our digital offerings and electronic communications, and personalizing your experience. Additionally, the following policies and practices apply when you are online.
Cookies and similar technologies
Visitors can also opt out of interest-based ads by Google through Ads Settings. When you opt out, you’ll still see ads but they many not be related to factors such as your interests, previous visits to other website, or demographic details. Your opt-outs will apply to interest-based ads in the following places:
1. Google Search and other Google products like Google Maps and Gmail; and
2. Sites across the web that are part of the Google Display Network. Ads Setting lets you opt out of ads shown to you based on factors such as your interests, previous visits to other websites, and demographic details on
Ads on Google
3. Go to Ads Settings at https://adsettings.google.com/authenticated
4. Under “Ads on Google” click the “Opt-Out” link
5. In the dialog that opens, click the Opt-Out button
Google Ads Across the Web
6. Go to Ads Settings at https://adsettings.google.com/authenticated
7. Under “Google Ads Across the Web” click the “Opt-Out” link
8. In the dialog that opens, click the Opt-Out button To opt out of all of Google’s interest-based ads on your browser, you’ll need to opt out twice: once for Google products (Ads on Google) and once for ads on the Display Network (Google ads across the web).
Connecting with Patriot Gold Group on social media platforms
Third Party websites, online service, and content
MONITORING/RECORDING OF TELEPHONE CALLS
By visiting the website directly or through another site, you understand and agree that each and every telephone conversation between you and Patriot Gold Group – whether you place a call to Patriot Gold Group or whether any Patriot Gold Group representative calls you – is subject to monitoring and/or recording. You hereby agree and consent to have your calls with any Patriot Gold Group representative monitored and/or recorded without further notice or the requirement of additional consent or agreement from you. You also consent to monitoring and/or recording of your telephone conversations with any Patriot Gold Group representative by appropriate Patriot Gold Group personnel and authorized outside third-party monitors. You acknowledge that you do not have a reasonable expectation of privacy during any of your telephone conversations with any Patriot Gold Group representative. You further understand and agree, with respect to the potential monitoring and/or recording of all of your telephone calls, that you expressly waive the right to assert at any time that any conversations between you and any Patriot Gold Group representative are or were confidential or private. Patriot Gold Group does not guarantee that any recordings of any particular telephone calls will be retained or be capable of being retrieved. Patriot Gold Group is not obligated to record or monitor telephone conversations with you but can, in its sole discretion, choose to do so and permit appropriate third-party monitors to do so on Patriot Gold Group’s behalf. Patriot Gold Group monitors and records telephone conversations with its customers for quality control and for Patriot Gold Group’s protection. At the same time, unless otherwise agreed by Patriot Gold Group’s management in writing, Patriot Gold Group does not consent to the recording of telephone conversations by you or by any other party on your behalf. This website is intended for individuals eighteen years of age and older.
OFFLINE COLLECTION, USE, & DISCLOSURE OF INFORMATION
We take your privacy seriously and have created a process by which you can formally file a complaint. To submit a complaint, you can write a letter than includes:
1. Your name;
2. A summary of your complaint or a written description of the specific circumstances;
3. A summary of other steps taken, if any to resolve this complaint; and
4. A preferred method of contact about your complaint- a mailing address, telephone number, email address, or fax number/ Send us the letter by email to email@example.com or by regular mail to: Patriot Gold Group 3010 Old Ranch Pkwy Suite 350, Seal Beach, CA 90740
If you are a former customer, these policies also apply to you; we treat your information with the same care as we do information about current customers. PGG offers several options for accessing and, if necessary, correcting your account information. You can review your information using your statements, or our digital offerings. You may also write or call us with your request for information. Specific Internet addresses, mailing addresses and telephone numbers are listed on your statements and other correspondence. We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under:
- California’s Consumer Protection Act (CCPA) and California Online Privacy Protection Act (CalOPPA)
- California Consumer Protection Regulation 2023
Additional Information for California Residents
This section is provided for purposes related to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CPRA”) and applies solely to the personal information. As used in this section, “personal information” means information that meets the definition of “personal information” as set forth in the CPRA and is not otherwise excluded from the scope of the CPRA.
PGG companies and the CPRA
The personal information that the PGG collects or maintains is covered by one or more of the exemptions described below (see the section below entitled “CPRA Exemptions”). As a result, in some cases, the applicable PGG company may have no obligation under the CPRA to accept any CPRA requests, and in other cases, it may have no obligation to honor a particular CPRA request, because of the nature of the personal information that PGG collects or maintains. Here are some examples of CPRA exemptions:
- If your relationship and interactions with PGG consist solely of personal financial services (e.g., maintaining one or more personal accounts), the personal information collected and processed about you is subject to the federal Gramm-Leach-Bliley Act (“GLBA”) and therefore your CPRA request will not be honored by PGG.
Your Rights Under the CPRA
The CPRA gives certain rights to California residents and imposes certain obligations on those businesses that are subject to the CPRA. As required by the CPRA, set forth below is a description of certain rights that California residents generally have under the CPRA. As used below, a “consumer” means a resident of the State of California and a “covered business” means a business that is subject to the CPRA.
- Right to Know/Right to Access. A consumer has the right to request that a covered business that collects a consumer’s personal information disclose to that consumer the categories and specific pieces of information the business has collected. A consumer also has the right to request that a covered business that collects a consumer’s personal information disclose to that consumer the following:
- The categories of personal information it has collected about that consumer
- The categories of sources from which the personal information is collected
- The business or commercial purpose for collecting, selling or sharing (if applicable) personal information
- The categories of third parties to whom the covered business discloses personal information
- The specific pieces of personal information that the covered business has collected about that consumer
- These disclosures are not required to include any information about activity that occurred prior to January 1, 2022. Please also note that a covered business is not required to honor more than 2 of these requests from the same consumer during any 12-month period.
- Right to Delete. A consumer has the right to request that a covered business delete any personal information that the business has collected from the consumer, subject to certain exceptions.
- Right to Correct. A consumer has the right to request that a covered business correct inaccurate personal information that a business maintains about a consumer.
- Right to Opt-Out of Sale/Sharing. If a covered business sells or shares personal information, a consumer has the right to opt-out of the sale or sharing of their personal information by the business.
- Right to Limit Use and Disclosure of Sensitive Personal Information. If a covered business uses or discloses sensitive personal information for reasons other than those set forth in the CPRA, a consumer has the right to limit the use or disclosure of sensitive personal information by the business.
- Non-Discrimination. A consumer has the right not to receive discriminatory treatment by the covered business for the exercise of privacy rights conferred by the CPRA.
Categories of personal information we may collect about you
In general, if you are a customer of ours or you otherwise interact with us, we collect various types of personal information about you. The amount and types of personal information we collect will vary depending on the nature of your relationship and your interactions with us, and on the products and services that we provide to you. The categories of personal information that we may collect about you are:
- Personal identifiers, such as your name, postal address, email address, online identifier, internet protocol address, account name, or other similar identifiers
- Information covered by California’s records-destruction law (California Civil Code §1798.80), such as your signature, telephone number, and financial account information
- Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
- Characteristics of protected classifications under California or federal law
- Internet or other electronic network activity information, including, but not limited to, browsing history and search history while using our digital offerings, and other information regarding your interactions with our digital offerings or our advertisements
- Geolocation data
- Audio, electronic, visual, and similar data, such as call recordings
- Professional or employment-related information, such as job title and business contact information
- Inferences drawn from any of the information listed above to create a profile about you, such as a profile that reflects your preferences, characteristics, behavior, and attitudes
- Sensitive personal information such as social security number, or account log-in, password or credentials allowing access to your account(s) or to our digital offerings.
The retention periods for data elements within each category listed above vary depending on the nature of the data element and the purposes for which it is collected and used. Our retention period for the data elements within each category is set based on the following criteria: (1) the length of time that the data is needed for the purposes for which it was created or collected, (2) the length of time the data is needed for other operational or record retention purposes, (3) the length of time the data is needed in connection with our legal, compliance and regulatory requirements, for legal defense purposes and to comply with legal holds, (4) how the data is stored, (5) whether the data is needed for security purposes and fraud prevention, and (6) whether the data is needed to ensure the continuity of our products and services. Categories of sources from which personal information is collected In addition to the sources described in the section above entitled “How and why we obtain and use personal information”, depending on the nature of your relationship and your interactions with us, and on the products and services that we provide to you, we may obtain personal information from the following sources:
- You or your representative, such as when using our products, services or digital offerings, when interacting with us or any of our service providers regarding our products, services or digital offerings or when otherwise communicating with us
- Providers of publicly available information
- Another person or other persons (typically people who know you) who provide referral information about you to us or who use the capabilities we offer on certain of our websites and applications to forward an article or other information to you
- Third parties that provide products and services to you through your relationship with us
- Third parties that perform services for us or on our behalf
- Other third-party sources, including government sources, data brokers and social networks
- Automatically, via technologies such as cookies and web beacons, when you interact with our digital offerings or electronic communications
Why we collect personal information
Please see the section above entitled “How and why we obtain and use personal information” for a description of some of the business or commercial purposes for which we collect personal information, including sensitive personal information. In addition to those purposes described above, below are additional business or commercial purposes for which we collect personal information:
- To provide you with information about products and services that may interest you
- To maintain the accuracy and integrity of our records
- For marketing and communication purposes
- For reporting and analytical purposes
- For personalizing your interactions and experiences with us
- For training and quality-control measures
- To verify your identity
- To protect against malicious, fraudulent, or illegal activity
- For business analysis, planning, and reporting
- For customer education
- For effectiveness measurements
Categories of personal information disclosed for business purposes
Like most businesses, we disclose personal information, including in some cases certain sensitive personal information, to third parties for our business purposes. Depending on the nature of your relationship and your interactions with us, and on the products and services that we provide to you, we disclose to third parties for business purposes the personal information that is encompassed by one or more of the categories described in the “Categories of personal information we may collect about you” section above, with the categories of third parties listed in the section above entitled “How we share information about you with third parties”.
Please note that certain types of personal information collected or maintained by a covered business are exempt from the CPRA. For example, a covered business has limited obligations, or in some cases, no obligations, under the CPRA with regard to the following types of personal information:
- Personal information collected, processed, sold, or disclosed pursuant to the federal Gramm-Leach-Bliley Act (Public Law 106-102) and implementing regulations, or pursuant to the California Financial Information Privacy Act (Division 1.4 [commencing with Section 4050] of the California Financial Code)
- Medical information governed by the Confidentiality of Medical Information Act or protected health information that is collected by a covered entity or business associate pursuant to the Health Insurance Portability and Accountability Act of 1996.
In addition, some businesses are not subject to the CPRA, such as:
- A business that does not do business in the State of California
- A business that is not organized or operated for the profit of financial benefit of its shareholders or other owners
- A business that does not determine the purposes and means of the processing of consumers’ personal information
- A business that has annual gross revenue of $25,000,000 or less
Furthermore, under the CPRA, there are a number of situations where a covered business under the CPRA may refuse to honor a CPRA request to delete a consumer’s personal information and is allowed to continue to maintain the personal information. Some examples include situations where retention of the personal information is reasonably necessary to:
- Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer or reasonably anticipated within the context of the covered business’s ongoing business relationship with the consumer, or otherwise perform a contract between the company and the consumer.
- Help to ensure security and integrity to the extent the use of the personal information is reasonably necessary and proportionate for those purposes
- Debugging to identify and repair errors that impair existing intended functionality
- Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided by law
- To enable solely internal uses that are reasonably aligned with consumer expectations based on the consumer’s relationship with the business and compatible with the context in which the consumer provided the information
Submitting a CPRA Request
If you wish to submit a CPRA request to PGG, you may initiate your request through one of the options provided on our California Privacy Rights Request Page. Before submitting your request, please ensure you have reviewed all the CPRA exemptions, including those described above under the section above entitled “CPRA Exemptions”.
You should generally expect to receive a response within 45 days of the date we receive your request. However, in some instances, we may require an additional 45 days to process your request in which case we will notify you and explain why the extension is necessary.
We will need to verify your identity before we can process your request. Through the request process, we will make you aware of any information that you will need to provide to us to process your request. You may have to confirm that you are a California resident and verify your identity or the identities of those authorized to submit requests on your behalf. Additionally, the information you provide will be used to help verify your identity.
To understand how you can designate an authorized agent with the ability to make a request under the CPRA on your behalf, please refer to our California Privacy Rights Request page.